YWCA Services During COVID-19

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Clients can access YWCA Northwest Ohio’s support via phone, email, video, and now through in-person support to many of our services. Please review below for updates regarding access to specific services.

The health and safety of our staff, clients, and the collective community are incredibly important to us at YWCA Northwest Ohio. Now in phase two, adjustments have been made to allow for access to in-person services so we can continue to move forward with our work and mission in Northwest Ohio. The below information will continue to be updated as phases of the reopening plan continue.

For Our Collective Health And Safety

In efforts to slow the spread of COVID-19 we ask that clients wear masks while at our agency. If you are coming to our agency for a scheduled appointment and do not have a mask, please let us know and we’d be happy to provide one for you. If you have health conditions, are deaf or hard of hearing, or have other mental or physical health issues that prevent you from wearing a mask or from being able to place or remove the mask on your own, please call our front desk for alternative service options. In addition to frequent sanitizing procedures implemented throughout the day, clients will be asked to complete a temperature check upon entering the building.

YWCA’s 24hr Helpline Services

Our 24hr domestic violence helpline, (888) 341-7386, will remain available for you to call at any time. This is the best number for you to contact if you need someone to talk to immediately. Through the helpline, our confidential advocates are available to contact if you or someone you know has questions or concerns about intimate partner domestic violence at any time. If it is safe to do so, you can also reach our confidential advocates via email at bws@ywcanwo.org.

Our rape crisis helpline, (866) 557-7273 is available 24 hours, 7 days a week for free, confidential help with sexual assault. You can also reach an advocate via email at trosemond@ywcanwo.org.

Hours of Operation

Domestic Violence Services

Our domestic violence confidential safe shelter services remain available 24 hours a day, 7 days a week.

Rape Crisis Center

Our rape crisis services also remain available 24 hours a day, 7 days a week.

Additional YWCA Northwest Ohio services at our main office location (1018 Jefferson Ave, Toledo Ohio, 43604) will be available during the following hours. Please review departmental details below for any adjustments to availability of services.


For information or to apply for permanent housing in our apartments, contact Jessica Bankston at jbankston@cpoms.org or call 419.241.3235 ext. 445.

Child Care Resource & Referral

Our childcare resource and referral department is providing assistance via phone, email and providing virtual trainings.

For childcare provider training updates email ccc@ywcanwo.org

For assistance with Step Up To Quality email hdunzweiler@ywcanwo.org

For assistance with finding childcare email ploehrke@ywcanwo.org 

Fingerprinting services are available by appointment only by calling 419.255.5519.

As with all visitors, fingerprint customers must wear a mask and will have their temperature taken prior to start of services.

Healthy Connections

Our breast cancer awareness and early detection program is offering assistance via phone and virtual meetings. For more information call 419.241.3235 ext. 225 or contact via email at wbirt@ywcanwo.org.

Youth Development

Our youth advocates continue to provide services via email, social media, virtual meetings and when safe, in person meetings that follow the recommended safety protocols of the CDC and State Guidelines. Contact talcorn@ywcanwo.org or call 419.241.3235 ext. 120 for more information.

Racial Justice

To join our efforts in eliminating racism, contact acollins@ywcanwo.org or call 419.241.3235 ext. 122. Our racial justice department is offering a variety of racial justice discussions/groups via virtual meetings. To help continue this vital work, please consider donating here

In-Kind Donations

YWCA Northwest Ohio’s domestic violence safe shelter is currently in need of the following items for women and children staying with us at our confidential housing locations. Donations can be dropped off at YWCA Northwest Ohio, 1018 Jefferson Avenue, Toledo, OH 43604.

      • Shelter In-Kind Donation Requests: 
        • Disinfectant Wipes
        • Disinfectant Spray
        • Gloves
        • Masks
        • Deodorant
        • Lotion (individual and full size)
        • Body Wash
        • Toothpaste and Toothbrushes
        • Baby Wipes
        • Nail Care Items
        • Individual Hand Soaps

We are not currently accepting clothing donations. We are working to set up safety measures for our staff to receive donations soon.

In the meantime, we encourage those who would like to support this work to consider donating gift cards, conducting a virtual donation drive for monetary support or give a monetary donation online here.

Where can you drop off clothing donations?

In lieu of donating in-kind to our shelter at this time, consider dropping off your clothing and household donations to our community partner, The Goodwill at 1120 Madison Ave.

Thank You For Your Ongoing Support

Thank you for your partnership and support during this difficult time. This has been a tough time for all of us as things seem to change from moment to moment.  We really appreciate the ongoing commitment our agency has received during this public health crisis, even as so many of you have been moving through your own personal struggles and challenges during this time. By sticking together we will weather this storm.

We will make sure to share additional news as pertinent updates become available. Thank you for helping us protect our community and each other.